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endnote: download & install

this guide provides information on how to set-up and use endnote.

 

endnote must be installed on a local drive (not a cloud). therefore, 

  • windows users using onedrive - when you install endnote check that the destination is in your documents folder on your computer and not onedrive.
  • endnote is not compatible with chromebooks.

windows installation instructions for endnote desktop

for windows:

  • in order to access the download file, you must first be logged into your lipscomb gmail account.
  • once you have logged in through lipscomb, open the endnote 21 site installer.msi file: windows users download this file by clicking on the download button in the middle of the screen.
  • do not open the file until after you have unzipped it: 
    • right click on the download in the task bar and select "show in finder."
    • create a folder on your desktop (titled however you like) in which to extract the files
    • once you have found the file in finder, right click on the file and choose "extract all"
    • save the endnote file to your new folder and open it
  • after unzipping the file, you should see the endnote installer, and the license file in the folder. click on the installer endnote file to begin downloading endnote. 
  • follow the prompts in the popup box. be sure to accept the license agreement.
  • click the "finish" button to finish the installation process.
  • the first time you open endnote, you will need to click on "file" and "new" in the upper left-hand corner and create a new library. save the library to your documents on your computer. this completes the installation process. 

if you run into any issues with this process, contact michaela rutledge at marutledge@lipscomb.edu

click here for an endnote getting started guide.

mac installation instructions for endnote desktop

for mac:

  • in order to access the download file, you must first be logged into your lipscomb gmail account.
  • once you have logged in through lipscomb, open the endnote 21 site installer.dmg file: mac users download this file by using the downward arrow in the upper right-hand corner of the box after following the link.  don't click on the file to open it until after you have downloaded it.
  • after you have downloaded it, click on the file to open the installer.
  • when the installation starts, a popup box will appear. double click the endnote 20 icon to install endnote20.
  • you will see a message that the endnote items are being copied to applications.
  • click through the steps. be sure to agree to the license agreement.
  • find the endnote icon either in your launchpad or on your dock. 
  • then click on the "endnote" icon to open endnote.  you will see the endnote toolbar appear at the very top of your screen.  you may not see any indications that you are in endnote except that toolbar.
  • using that toolbar, you will need to click on "file" and "new" in the upper left-hand corner and create a new library. save the library to your computer. this completes the installation process. 

click here for an endnote getting started guide.

i am being prompted for a product key.

when i try to install endnote i am prompted for a product key. what is the product key?

a product key tells endnote you paid for the product. the library has paid for endnote so you can access it for free. when you download endnote from the library properly you will not be prompted to enter a product key.

 

jump to:

product key -trouble shoot 2 

product key -trouble shoot 3


product key - trouble shoot 1 (ctrl- alt unzip) :

when you download endnote you need to unzip the endnote installation package before you run the installation file, otherwise, you will be asked for a product key. when you download endnote, it comes in a zipped package. unzip the files and open/install everything at the same time. 

 



or  product key - trouble shoot 2 (extract all) :

  1. expand the "compressed folder tools" drop-down bar 
  2. select  "extract all" from that drop-down bar 
  3. extract 

jump to: product key -trouble shoot 3