phad 1202 - communication skills (2)

content expertise and skills mastery will be acquired through practice and role-play for the following topics include: effective verbal and written interpersonal communication; health literacy; communicating with diverse patients, families, pharmacists and other health professionals in a variety of settings; patient interviewing techniques; active listening and empathy; assertiveness and problem- solving techniques; cultural competency; group presentation skills, strategies for handling difficult situations; documentation of pharmacist recommendations and consultations; motivational interviewing; and principles of behavior modification.