sep 18, 2024  
2024-2025 undergraduate catalog 
    
2024-2025 undergraduate catalog

oscm 4303 - quality management (3) offered on demand


this course examines the principles and techniques for managing and improving quality in manufacturing and service organizations. students learn the role of quality in a firm’s strategic plans and drive for competitive advantage. topics include quality culture, customer satisfaction, new product design control, incoming material control, process control, and continuous quality improvement. students will use tools and techniques including quality function deployment, statistical process control, lean six sigma and total quality management.

prerequisite: oscm 3503 .